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January 2015 performance statistics

  January 2015 April to January 2014/15 April to January 2013/14
All enquiries received 2,288 22,852 23,232
Assessments: enquiries we take a closer look at 729 6,089 5,677
Ongoing NHS investigations 2,022 2,022 1,704
Ongoing Parliamentary investigations 527 527 480
Total completed health investigations 216 2,461 1,106
Total completed Parliamentary investigations 64 624 267
Total investigations completed 280 3,085 1,373

 

We investigate complaints about the NHS in England and UK government departments and their agencies.

Enquiries

Enquiries received are the number of concerns we saw about the NHS in England and UK government departments and their agencies. Many customers come to us seeking advice on where and how to complain and we provide them with that information. Where customers have completed the service provider's complaints process, the enquiry is taken on as a complaint to be assessed.

Assessments

Assessments are the number of complaints we considered in further detail. Once we have looked at matters such as the length of time since the customer became aware of events and the availability of a legal remedy, complaints will be accepted for investigation if it appears there maybe an outstanding injustice due to service failure or maladministration.