January 2016 performance statistics

Our latest performance figures show that we received over 2,000 enquiries in January.

  January 2016 April to January 15/16 April to January 14/15
All enquiries received 2,032 23,300 22,852
Assessments: enquiries we take a closer look at 574 6,138 6,089
Ongoing NHS investigations 1,709 1,709 2,022
Ongoing Parliamentary investigations 281 281 527
Total completed health investigations 275 2,558 2,461
Total completed Parliamentary investigations 44 562 624
Total investigations completed 319 3,120 3,085

 

We investigate complaints about the NHS in England and UK government departments and their agencies.

Enquiries

Enquiries received are the number of concerns we saw about the NHS in England and UK government departments and their agencies. Many customers come to us seeking advice on where and how to complain and we provide them with that information. Where customers have completed the service provider's complaints process, the enquiry is taken on as a complaint to be assessed.

Assessments

Assessments are the number of complaints we considered in further detail. Once we have looked at matters such as the length of time since the customer became aware of events and the availability of a legal remedy, complaints will be accepted for investigation if it appears there maybe an outstanding injustice due to service failure or maladministration.