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January 2017 performance statistics

Graphic highlighting data from the chart in the main table

Last month we have completed 15% more investigations compared to the same period last year.

  January 2017 Apr to Jan 2016/17 Apr to Jan 2015/16
All enquiries received 2,329 25,732 23,293
Assessments: enquiries we take a closer look at 541 6,233 6,125
Ongoing NHS investigations 1,527 1,527 2,022
Ongoing Parliamentary investigations 249 249 527
Total completed health investigations 301 3,156 2,561
Total completed Parliamentary investigations 22 440 562
Total investigations completed 323 3,596 3,123

 

We investigate complaints about the NHS in England and UK government departments and their agencies.

Enquiries

Enquiries received are the number of concerns we saw about the NHS in England and UK government departments and their agencies. Many customers come to us seeking advice on where and how to complain and we provide them with that information. Where customers have completed the service provider's complaints process, the enquiry is taken on as a complaint to be assessed.

Assessments

Assessments are the number of complaints we considered in further detail. Once we have looked at matters such as the length of time since the customer became aware of events and the availability of a legal remedy, complaints will be accepted for investigation if it appears there maybe an outstanding injustice due to service failure or maladministration.