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July 2015 performance statistics

We received more enquiries between April and the end of July this year compared to the same period last year.

  July 2015 April to July 2015/16 April to July 2014/15
All enquiries received 2,314 9,057 8,851
Assessments: enquiries we take a closer look at 649 2,511 2,457
Ongoing NHS investigations 1,789 1,789 1,605
Ongoing Parliamentary investigations 387 387 477
Total completed health investigations 264 1,040 1,109
Total completed Parliamentary investigations 54 219 227
Total investigations completed 318 1,259 1,336

 

We investigate complaints about the NHS in England and UK government departments and their agencies.

Enquiries

Enquiries received are the number of concerns we saw about the NHS in England and UK government departments and their agencies. Many customers come to us seeking advice on where and how to complain and we provide them with that information. Where customers have completed the service provider's complaints process, the enquiry is taken on as a complaint to be assessed.

Assessments

Assessments are the number of complaints we considered in further detail. Once we have looked at matters such as the length of time since the customer became aware of events and the availability of a legal remedy, complaints will be accepted for investigation if it appears there maybe an outstanding injustice due to service failure or maladministration.