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July 2017 performance statistics

Graphic highlighting data from the chart in the main table
  July 2017 Apr to Jul 2017 Apr to Jul 2016
All enquiries received 2,819 10,558 10,653
Assessments: enquiries we take a closer look at 779 2,761 2,555
Ongoing NHS investigations 1,434 1,434 1,928
Ongoing Parliamentary investigations 158 158 301
Total completed health investigations 240 1,021 1,243
Total completed Parliamentary investigations 41 163 189
Total investigations completed 281 1,184 1,432

 

We investigate complaints about the NHS in England and UK government departments and their agencies.

Enquiries

Enquiries received are the number of concerns we saw about the NHS in England and UK government departments and their agencies. Many customers come to us seeking advice on where and how to complain and we provide them with that information. Where customers have completed the service provider's complaints process, the enquiry is taken on as a complaint to be assessed.

Assessments

Assessments are the number of complaints we considered in further detail. Once we have looked at matters such as the length of time since the customer became aware of events and the availability of a legal remedy, complaints will be accepted for investigation if it appears there maybe an outstanding injustice due to service failure or maladministration.