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March 2015 performance statistics

At the end of the business year, we recorded almost 800 more enquiries than last year.

  March 2015 April to March 2014/15 April to March 2013/14
All enquiries received 3,148 28,189 27,566
Assessments: enquiries we take a closer look at 1,207 8,037 6,685
Ongoing NHS investigations 1,761 1,761 1,629
Ongoing Parliamentary investigations 373 373 477
Total completed health investigations 479 3,274 1,778
Total completed Parliamentary investigations 168 885 421
Total investigations completed 647 4,159 2,199

 

We investigate complaints about the NHS in England and UK government departments and their agencies.

Enquiries

Enquiries received are the number of concerns we saw about the NHS in England and UK government departments and their agencies. Many customers come to us seeking advice on where and how to complain and we provide them with that information. Where customers have completed the service provider's complaints process, the enquiry is taken on as a complaint to be assessed.

Assessments

Assessments are the number of complaints we considered in further detail. Once we have looked at matters such as the length of time since the customer became aware of events and the availability of a legal remedy, complaints will be accepted for investigation if it appears there maybe an outstanding injustice due to service failure or maladministration.