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March 2016 performance statistics

At the end of the business year, we recorded almost 800 more enquiries than last year.

  March 2016 April to March 2015/16 April to March 2014/15
All enquiries received 3,061 28,936 28,189
Assessments: enquiries we take a closer look at 901 7,716 8,037
Ongoing NHS investigations 1,892 1,892 1,761
Ongoing Parliamentary investigations 286 286 373
Total completed health investigations 311 3,186 3,274
Total completed Parliamentary investigations 60 675 885
Total investigations completed 371 3,861 4,159

 

We investigate complaints about the NHS in England and UK government departments and their agencies.

Enquiries

Enquiries received are the number of concerns we saw about the NHS in England and UK government departments and their agencies. Many customers come to us seeking advice on where and how to complain and we provide them with that information. Where customers have completed the service provider's complaints process, the enquiry is taken on as a complaint to be assessed.

Assessments

Assessments are the number of complaints we considered in further detail. Once we have looked at matters such as the length of time since the customer became aware of events and the availability of a legal remedy, complaints will be accepted for investigation if it appears there maybe an outstanding injustice due to service failure or maladministration.