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May 2016 performance statistics

Last month saw an increase of nearly 23% in enquiries compared to the same period last year.

  May 2016 April to May 2016/17 April to May 2015/16
All enquiries received 2,388 5,106 4,141
Assessments: enquiries we take a closer look at 571 1,255 1,131
Ongoing NHS investigations 2,000 2,000 2,129
Ongoing Parliamentary investigations 292 292 457
Total completed health investigations 322 594 465
Total completed Parliamentary investigations 42 86 78
Total investigations completed 364 680 543

 

We investigate complaints about the NHS in England and UK government departments and their agencies.

Enquiries

Enquiries received are the number of concerns we saw about the NHS in England and UK government departments and their agencies. Many customers come to us seeking advice on where and how to complain and we provide them with that information. Where customers have completed the service provider's complaints process, the enquiry is taken on as a complaint to be assessed.

Assessments

Assessments are the number of complaints we considered in further detail. Once we have looked at matters such as the length of time since the customer became aware of events and the availability of a legal remedy, complaints will be accepted for investigation if it appears there maybe an outstanding injustice due to service failure or maladministration.