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May 2017 performance statistics

Graphic highlighting data from the chart in the main table
  May 2017 Apr to May 2017 Apr to May 2016
All enquiries received 2,677 4,926 5,105
Assessments: enquiries we take a closer look at 708 1,270 1,254
Ongoing NHS investigations 1,408 1,408 2,000
Ongoing Parliamentary investigations 186 186 292
Total completed health investigations 251 484 593
Total completed Parliamentary investigations 37 84 87
Total investigations completed 288 568 680

 

We investigate complaints about the NHS in England and UK government departments and their agencies.

Enquiries

Enquiries received are the number of concerns we saw about the NHS in England and UK government departments and their agencies. Many customers come to us seeking advice on where and how to complain and we provide them with that information. Where customers have completed the service provider's complaints process, the enquiry is taken on as a complaint to be assessed.

Assessments

Assessments are the number of complaints we considered in further detail. Once we have looked at matters such as the length of time since the customer became aware of events and the availability of a legal remedy, complaints will be accepted for investigation if it appears there maybe an outstanding injustice due to service failure or maladministration.