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November 2014 performance statistics

  November 2014 April to November 2014/15 April to November 2013/14
All enquiries received 2,597 18,499 19,035
Assessments: enquiries we take a closer look at 683 4,781 4,793
Ongoing NHS investigations 1,627 1,627 1,286
Ongoing Parliamentary investigations 516 516 425
Total completed health investigations 233 2,045 681
Total completed Parliamentary investigations 58 487 186
Total investigations completed 291 2,532 867

 

We investigate complaints about the NHS in England and UK government departments and their agencies.

Enquiries

Enquiries received are the number of concerns we saw about the NHS in England and UK government departments and their agencies. Many customers come to us seeking advice on where and how to complain and we provide them with that information. Where customers have completed the service provider's complaints process, the enquiry is taken on as a complaint to be assessed.

Assessments

Assessments are the number of complaints we considered in further detail. Once we have looked at matters such as the length of time since the customer became aware of events and the availability of a legal remedy, complaints will be accepted for investigation if it appears there maybe an outstanding injustice due to service failure or maladministration.