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November 2015 performance statistics

Enquiries were up by 6% compared to the same period last year.

  November 2015 April to November 2015/16 April to November 2014/15
All enquiries received 2,564 19,374 18,499
Assessments: enquiries we take a closer look at 647 5,070 4,781
Ongoing NHS investigations 1,613 1,613 1,627
Ongoing Parliamentary investigations 287 287 516
Total completed health investigations 247 2,030 2,045
Total completed Parliamentary investigations 53 471 487
Total investigations completed 300 2,501 2,532

 

We investigate complaints about the NHS in England and UK government departments and their agencies.

Enquiries

Enquiries received are the number of concerns we saw about the NHS in England and UK government departments and their agencies. Many customers come to us seeking advice on where and how to complain and we provide them with that information. Where customers have completed the service provider's complaints process, the enquiry is taken on as a complaint to be assessed.

Assessments

Assessments are the number of complaints we considered in further detail. Once we have looked at matters such as the length of time since the customer became aware of events and the availability of a legal remedy, complaints will be accepted for investigation if it appears there maybe an outstanding injustice due to service failure or maladministration.