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October 2014 performance statistics

We are only half-way through the year and we have already completed more investigations than we did for the whole of last year.

  October 2014 April to October 2014/15 April to October 2013/14
All enquiries received 2,640 15,915 17,027
Assessments: enquiries we take a closer look at 609 4,105 4,369
Ongoing NHS investigations 1,610 1,610 1,332
Ongoing Parliamentary investigations 524 524 379
Total completed health investigations 252 1,813 505
Total completed Parliamentary investigations 75 429 149
Total investigations completed 327 2,242 654

 

We investigate complaints about the NHS in England and UK government departments and their agencies.

Enquiries

Enquiries received are the number of concerns we saw about the NHS in England and UK government departments and their agencies. Many customers come to us seeking advice on where and how to complain and we provide them with that information. Where customers have completed the service provider's complaints process, the enquiry is taken on as a complaint to be assessed.

Assessments

Assessments are the number of complaints we considered in further detail. Once we have looked at matters such as the length of time since the customer became aware of events and the availability of a legal remedy, complaints will be accepted for investigation if it appears there maybe an outstanding injustice due to service failure or maladministration.