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October 2015 performance statistics

Enquiries were up by 6% compared to the same period last year.

  October 2015 April to October 2015/16 April to October 2014/15
All enquiries received 2,743 16,807 15,899
Assessments: enquiries we take a closer look at 658 4,424 4,080
Ongoing NHS investigations 1,592 1,592 1,759
Ongoing Parliamentary investigations 309 309 375
Total completed health investigations 232 1,782 1,808
Total completed Parliamentary investigations 59 419 429
Total investigations completed 291 2,201 2,237

 

We investigate complaints about the NHS in England and UK government departments and their agencies.

Enquiries

Enquiries received are the number of concerns we saw about the NHS in England and UK government departments and their agencies. Many customers come to us seeking advice on where and how to complain and we provide them with that information. Where customers have completed the service provider's complaints process, the enquiry is taken on as a complaint to be assessed.

Assessments

Assessments are the number of complaints we considered in further detail. Once we have looked at matters such as the length of time since the customer became aware of events and the availability of a legal remedy, complaints will be accepted for investigation if it appears there maybe an outstanding injustice due to service failure or maladministration.