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September 2014 performance statistics

  September 2014 April to September 2014/15 April to September 2013/14
All enquiries received 2,308 13,284 14,609
Assessments: enquiries we take a closer look at 523 3,518 3,763
Ongoing NHS investigations 1,705 1,705 992
Ongoing Parliamentary investigations 541 541 253
Total completed health investigations 243 1,559 342
Total completed Parliamentary investigations 70 354 110
Total investigations completed 313 1,913 452

 

We investigate complaints about the NHS in England and UK government departments and their agencies.

Enquiries

Enquiries received are the number of concerns we saw about the NHS in England and UK government departments and their agencies. Many customers come to us seeking advice on where and how to complain and we provide them with that information. Where customers have completed the service provider's complaints process, the enquiry is taken on as a complaint to be assessed.

Assessments

Assessments are the number of complaints we considered in further detail. Once we have looked at matters such as the length of time since the customer became aware of events and the availability of a legal remedy, complaints will be accepted for investigation if it appears there maybe an outstanding injustice due to service failure or maladministration.