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September 2015 performance statistics

Enquiries were up by 6% compared to the same period last year.

  September 2015 April to September 2015/16 April to September 2014/15
All enquiries received 2,651 14,071 13,275
Assessments: enquiries we take a closer look at 687 3,778 3,481
Ongoing NHS investigations 1,604 1,604 1,705
Ongoing Parliamentary investigations 292 292 541
Total completed health investigations 274 1,553 1,556
Total completed Parliamentary investigations 61 359 354
Total investigations completed 335 1,912 1,910

 

We investigate complaints about the NHS in England and UK government departments and their agencies.

Enquiries

Enquiries received are the number of concerns we saw about the NHS in England and UK government departments and their agencies. Many customers come to us seeking advice on where and how to complain and we provide them with that information. Where customers have completed the service provider's complaints process, the enquiry is taken on as a complaint to be assessed.

Assessments

Assessments are the number of complaints we considered in further detail. Once we have looked at matters such as the length of time since the customer became aware of events and the availability of a legal remedy, complaints will be accepted for investigation if it appears there maybe an outstanding injustice due to service failure or maladministration.