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September 2016 performance statistics

Graphic of September's performance stats

 Last month saw an increase of nearly 17% in enquiries compared to the same period last year.

  Sept 2016 April to Sept 2016/17 April to Sept 2015/16
All enquiries received 2,841 16,445 14,063
Assessments: enquiries we take a closer look at 748 4,064 3,763
Ongoing NHS investigations 1,852 1,852 1,705
Ongoing Parliamentary investigations 279 279 541
Total completed health investigations 354 1,914 1,554
Total completed Parliamentary investigations 47 292 360
Total investigations completed 401 2,206 1,914

 

We investigate complaints about the NHS in England and UK government departments and their agencies.

Enquiries

Enquiries received are the number of concerns we saw about the NHS in England and UK government departments and their agencies. Many customers come to us seeking advice on where and how to complain and we provide them with that information. Where customers have completed the service provider's complaints process, the enquiry is taken on as a complaint to be assessed.

Assessments

Assessments are the number of complaints we considered in further detail. Once we have looked at matters such as the length of time since the customer became aware of events and the availability of a legal remedy, complaints will be accepted for investigation if it appears there maybe an outstanding injustice due to service failure or maladministration.