349
Total number of complaints received in 2025 to 2026
Initial checks and primary investigation
Complaints resolved by mediation:
0
Decided following primary investigation:
35
Resolved with agreement of complainant:
2
Detailed investigation
Accepted for detailed investigation:
2
Fully upheld:
1
Partly upheld:
0
Not upheld:
3
Resolved with agreement of complainant:
0
Discontinued:
0
Number of complaints upheld
Upheld:
25
%
Upheld or partly upheld:
25
%