Organisation type:
263
Total number of complaints received in 2024 to 2025
Initial checks and primary investigation
Complaints resolved by mediation:
0
Decided following primary investigation:
87
Resolved with agreement of complainant:
5
Detailed investigation
Accepted for detailed investigation:
6
Fully upheld:
1
Partly upheld:
2
Not upheld:
5
Resolved with agreement of complainant:
0
Discontinued:
1
Number of complaints upheld
Upheld:
11
% Upheld or partly upheld:
33
%