Organisation type:
119
Total number of complaints received in 2024 to 2025
Initial checks and primary investigation
Complaints resolved by mediation:
2
Decided following primary investigation:
38
Resolved with agreement of complainant:
4
Detailed investigation
Accepted for detailed investigation:
7
Fully upheld:
2
Partly upheld:
4
Not upheld:
4
Resolved with agreement of complainant:
0
Discontinued:
0
Number of complaints upheld
Upheld:
20
% Upheld or partly upheld:
60
%