276
Total number of complaints received in 2025 to 2026
Initial checks and primary investigation
Complaints resolved by mediation:
1
Decided following primary investigation:
97
Resolved with agreement of complainant:
3
Detailed investigation
Accepted for detailed investigation:
17
Fully upheld:
0
Partly upheld:
10
Not upheld:
5
Resolved with agreement of complainant:
0
Discontinued:
2
Number of complaints upheld
Upheld:
0
%
Upheld or partly upheld:
59
%