108
Total number of complaints received in 2025 to 2026
Initial checks and primary investigation
Complaints resolved by mediation:
0
Decided following primary investigation:
24
Resolved with agreement of complainant:
2
Detailed investigation
Accepted for detailed investigation:
4
Fully upheld:
1
Partly upheld:
2
Not upheld:
1
Resolved with agreement of complainant:
0
Discontinued:
0
Number of complaints upheld
Upheld:
25
%
Upheld or partly upheld:
75
%