130
Total number of complaints received in 2025 to 2026
Initial checks and primary investigation
Complaints resolved by mediation:
0
Decided following primary investigation:
31
Resolved with agreement of complainant:
1
Detailed investigation
Accepted for detailed investigation:
3
Fully upheld:
1
Partly upheld:
5
Not upheld:
5
Resolved with agreement of complainant:
0
Discontinued:
0
Number of complaints upheld
Upheld:
9
%
Upheld or partly upheld:
55
%