Organisation type:
134
Total number of complaints received in 2024 to 2025
Initial checks and primary investigation
Complaints resolved by mediation:
1
Decided following primary investigation:
50
Resolved with agreement of complainant:
3
Detailed investigation
Accepted for detailed investigation:
5
Fully upheld:
2
Partly upheld:
3
Not upheld:
2
Resolved with agreement of complainant:
0
Discontinued:
0
Number of complaints upheld
Upheld:
29
% Upheld or partly upheld:
71
%