Organisation type:
106
Total number of complaints received in 2024 to 2025
Initial checks and primary investigation
Complaints resolved by mediation:
1
Decided following primary investigation:
39
Resolved with agreement of complainant:
3
Detailed investigation
Accepted for detailed investigation:
6
Fully upheld:
2
Partly upheld:
0
Not upheld:
4
Resolved with agreement of complainant:
0
Discontinued:
1
Number of complaints upheld
Upheld:
29
% Upheld or partly upheld:
29
%