215
Total number of complaints received in 2025 to 2026
Initial checks and primary investigation
Complaints resolved by mediation:
2
Decided following primary investigation:
77
Resolved with agreement of complainant:
4
Detailed investigation
Accepted for detailed investigation:
5
Fully upheld:
2
Partly upheld:
5
Not upheld:
2
Resolved with agreement of complainant:
0
Discontinued:
0
Number of complaints upheld
Upheld:
22
%
Upheld or partly upheld:
78
%