135
Total number of complaints received in 2025 to 2026
Initial checks and primary investigation
Complaints resolved by mediation:
0
Decided following primary investigation:
26
Resolved with agreement of complainant:
0
Detailed investigation
Accepted for detailed investigation:
4
Fully upheld:
1
Partly upheld:
1
Not upheld:
2
Resolved with agreement of complainant:
0
Discontinued:
1
Number of complaints upheld
Upheld:
20
%
Upheld or partly upheld:
40
%