96
Total number of complaints received in 2025 to 2026
Initial checks and primary investigation
Complaints resolved by mediation:
1
Decided following primary investigation:
27
Resolved with agreement of complainant:
1
Detailed investigation
Accepted for detailed investigation:
0
Fully upheld:
0
Partly upheld:
1
Not upheld:
0
Resolved with agreement of complainant:
0
Discontinued:
1
Number of complaints upheld
Upheld:
0
%
Upheld or partly upheld:
50
%