325
Total number of complaints received in 2025 to 2026
Initial checks and primary investigation
Complaints resolved by mediation:
2
Decided following primary investigation:
112
Resolved with agreement of complainant:
7
Detailed investigation
Accepted for detailed investigation:
15
Fully upheld:
2
Partly upheld:
15
Not upheld:
4
Resolved with agreement of complainant:
0
Discontinued:
0
Number of complaints upheld
Upheld:
0
%
Upheld or partly upheld:
0
%