Organisation type:
165
Total number of complaints received in 2024 to 2025
Initial checks and primary investigation
Complaints resolved by mediation:
1
Decided following primary investigation:
39
Resolved with agreement of complainant:
1
Detailed investigation
Accepted for detailed investigation:
4
Fully upheld:
1
Partly upheld:
2
Not upheld:
1
Resolved with agreement of complainant:
0
Discontinued:
0
Number of complaints upheld
Upheld:
25
% Upheld or partly upheld:
75
%