Organisation type:
136
Total number of complaints received in 2024 to 2025
Initial checks and primary investigation
Complaints resolved by mediation:
1
Decided following primary investigation:
50
Resolved with agreement of complainant:
2
Detailed investigation
Accepted for detailed investigation:
8
Fully upheld:
3
Partly upheld:
4
Not upheld:
2
Resolved with agreement of complainant:
0
Discontinued:
0
Number of complaints upheld
Upheld:
33
% Upheld or partly upheld:
78
%