West Hertfordshire Teaching Hospitals NHS Trust

68
Total number of complaints received in 2024 to 2025

Initial checks and primary investigation

Complaints resolved by mediation:
0
Decided following primary investigation:
26
Resolved with agreement of complainant:
1

Detailed investigation

Accepted for detailed investigation:
4
Fully upheld:
0
Partly upheld:
0
Not upheld:
1
Resolved with agreement of complainant:
1
Discontinued:
1

Number of complaints upheld

Upheld:
0
%
Upheld or partly upheld:
0
%