71
Total number of complaints received in 2025 to 2026
Initial checks and primary investigation
Complaints resolved by mediation:
1
Decided following primary investigation:
21
Resolved with agreement of complainant:
1
Detailed investigation
Accepted for detailed investigation:
1
Fully upheld:
1
Partly upheld:
0
Not upheld:
0
Resolved with agreement of complainant:
0
Discontinued:
0
Number of complaints upheld
Upheld:
1
%
Upheld or partly upheld:
1
%