1,083Total number of complaints received in 2025 to 2026
Initial checks and primary investigation
Complaints resolved by mediation: 6
Decided following primary investigation: 398
Resolved with agreement of complainant: 12
Detailed investigation
Accepted for detailed investigation: 43
Fully upheld: 5
Partly upheld: 18
Not upheld: 24
Resolved with agreement of complainant: 0
Discontinued: 1
Number of complaints upheld
Upheld: 22%
Upheld or partly upheld: 80%