727Total number of complaints received in 2025 to 2026
Initial checks and primary investigation
Complaints resolved by mediation: 1
Decided following primary investigation: 211
Resolved with agreement of complainant: 15
Detailed investigation
Accepted for detailed investigation: 25
Fully upheld: 0
Partly upheld: 11
Not upheld: 6
Resolved with agreement of complainant: 0
Discontinued: 1
Number of complaints upheld
Upheld: 0%
Upheld or partly upheld: 131%