126Total number of complaints received in 2024 to 2025
Initial checks and primary investigation
Complaints resolved by mediation: 0
Decided following primary investigation: 47
Resolved with agreement of complainant: 2
Detailed investigation
Accepted for detailed investigation: 1
Fully upheld: 0
Partly upheld: 2
Not upheld: 5
Resolved with agreement of complainant: 0
Discontinued: 0
Number of complaints upheld
Upheld: 0%
Upheld or partly upheld: 106%