1,255Total number of complaints received in 2025 to 2026
Initial checks and primary investigation
Complaints resolved by mediation: 0
Decided following primary investigation: 505
Resolved with agreement of complainant: 17
Detailed investigation
Accepted for detailed investigation: 11
Fully upheld: 3
Partly upheld: 5
Not upheld: 0
Resolved with agreement of complainant: 0
Discontinued: 0
Number of complaints upheld
Upheld: 24%
Upheld or partly upheld: 64%