1,771Total number of complaints received in 2024 to 2025
Initial checks and primary investigation
Complaints resolved by mediation: 0
Decided following primary investigation: 443
Resolved with agreement of complainant: 30
Detailed investigation
Accepted for detailed investigation: 11
Fully upheld: 2
Partly upheld: 6
Not upheld: 3
Resolved with agreement of complainant: 0
Discontinued: 0
Number of complaints upheld
Upheld: 11%
Upheld or partly upheld: 45%