1,109Total number of complaints received in 2025 to 2026
Initial checks and primary investigation
Complaints resolved by mediation: 0
Decided following primary investigation: 279
Resolved with agreement of complainant: 6
Detailed investigation
Accepted for detailed investigation: 9
Fully upheld: 1
Partly upheld: 4
Not upheld: 2
Resolved with agreement of complainant: 0
Discontinued: 0
Number of complaints upheld
Upheld: 9%
Upheld or partly upheld: 23%