660Total number of complaints received in 2024 to 2025
Initial checks and primary investigation
Complaints resolved by mediation: 0
Decided following primary investigation: 78
Resolved with agreement of complainant: 2
Detailed investigation
Accepted for detailed investigation: 12
Fully upheld: 5
Partly upheld: 0
Not upheld: 2
Resolved with agreement of complainant: 0
Discontinued: 2
Number of complaints upheld
Upheld: 24%
Upheld or partly upheld: 24%