1,494Total number of complaints received in 2025 to 2026
Initial checks and primary investigation
Complaints resolved by mediation: 1
Decided following primary investigation: 210
Resolved with agreement of complainant: 7
Detailed investigation
Accepted for detailed investigation: 22
Fully upheld: 5
Partly upheld: 2
Not upheld: 9
Resolved with agreement of complainant: 0
Discontinued: 3
Number of complaints upheld
Upheld: 11%
Upheld or partly upheld: 17%