1,374Total number of complaints received in 2024 to 2025
Initial checks and primary investigation
Complaints resolved by mediation: 0
Decided following primary investigation: 378
Resolved with agreement of complainant: 22
Detailed investigation
Accepted for detailed investigation: 31
Fully upheld: 5
Partly upheld: 10
Not upheld: 14
Resolved with agreement of complainant: 0
Discontinued: 0
Number of complaints upheld
Upheld: 36%
Upheld or partly upheld: 106%