1,596Total number of complaints received in 2025 to 2026
Initial checks and primary investigation
Complaints resolved by mediation: 1
Decided following primary investigation: 452
Resolved with agreement of complainant: 23
Detailed investigation
Accepted for detailed investigation: 41
Fully upheld: 3
Partly upheld: 18
Not upheld: 11
Resolved with agreement of complainant: 0
Discontinued: 2
Number of complaints upheld
Upheld: 16%
Upheld or partly upheld: 122%