475Total number of complaints received in 2024 to 2025
Initial checks and primary investigation
Complaints resolved by mediation: 0
Decided following primary investigation: 103
Resolved with agreement of complainant: 5
Detailed investigation
Accepted for detailed investigation: 0
Fully upheld: 3
Partly upheld: 1
Not upheld: 0
Resolved with agreement of complainant: 0
Discontinued: 0
Number of complaints upheld
Upheld: 16%
Upheld or partly upheld: 21%