980Total number of complaints received in 2025 to 2026
Initial checks and primary investigation
Complaints resolved by mediation: 0
Decided following primary investigation: 224
Resolved with agreement of complainant: 5
Detailed investigation
Accepted for detailed investigation: 6
Fully upheld: 4
Partly upheld: 1
Not upheld: 3
Resolved with agreement of complainant: 0
Discontinued: 0
Number of complaints upheld
Upheld: 10%
Upheld or partly upheld: 13%