UK Central Government Complaint Standards toolkit

The toolkit includes sample forms, letters, posters and other tools to support good complaint handling. There is also an organisational assessment tool so you can measure how well you meet the Complaint Standards.
Published: 19 February 2024
Last updated: 15 September 2026
Sample forms
Sample documents
Sample letters
Step-by-step guides
Organisational assessment tool
The assessment tool helps organisations measure how well they meet the Complaint Standards
Find out more
Let us know what you think
If you need help or have any questions or feedback on the UK Central Government Complaint Standards materials, please contact the Ombudsman’s Liaison Team
Email our Stakeholder Engagement team