Information for people who have a learning disability or want Easy Read information

Young man with down syndrome looking at camera

We want to encourage people with learning disabilities to complain when they experience poor service from the NHS or a government organisation.

Our Easy Read information

We try as much as possible to use easy to understand language on our website.

This page provides information for people with a learning disability, with some leaflets in Easy Read format, a video and posters. If you would like any information in easy read or other formats please contact us by emailing

Browsealoud logo

We also have BrowseAloud software on our website which can read our web pages for you. It can also highlight text line by line - like reading with a ruler. This helps people with some forms of dyslexia.

What to do if you are not happy with your healthcare

This Easy Read leaflet explains what to do if you want to complain about the service you have received from a doctor, hospital, dentist or optician in the NHS in England.

What to do if you are not happy with a UK government service

This Easy Read leaflet on complaining about a UK government service explains what to do if you want to complain about the service you received from a government department or some other public organisation. For example, the Driver & Vehicle Licensing Agency (DVLA), the tax office (HM Revenue and Customs) or Jobcentre Plus.

Our Service Charter

This is our Easy Read Service Charter. It tells you:

  • what we promise to do if you ask us to look at your complaint
  • what we need you to do.

Our Information Promise

This Easy Read leaflet tells you how we will look after your information.

Watch our video

Watch our video about a young man with a learning disability who might want to complain.

Complaining can make things better: a video for people with a learning disability


Our posters below are aimed at people with a learning disability who might want to provide feedback, voice their concerns or make a complaint. You can download and display them in your organisation.