Many people do not complain because they find it hard or think it will not make a difference. But every complaint will help us spot any wider problems in public services that need to change.
We want to make it as easy as possible for you to make a complaint by yourself. But we know that for all sorts of reasons, you might need someone else to support you through the process.
Help making your own complaint
You usually need to complain to the organisation you’re unhappy with first.
If you're not sure how to get started, we've put together some tips to help you complain to a UK government service.
Your local Citizens Advice can give you information and advice. Citizens Advice provide guidance on their website about some government services, including:
We know from our casework and research that some groups of people are less likely to make a complaint. We’ve put together information to help, especially for people with a learning disability or who want clearer Easy Read information.
Getting someone to help you make your complaint
We can give you information and advice about making a complaint, but we cannot make a complaint for you.
If you need someone to help you, you could ask a friend or family member. Someone who represents you and makes your complaint for you is called an advocate.
If an advocate brings a complaint to us on your behalf, we’ll check with you first that you’re happy for them to do this.
If you’re having trouble finding the right support, call us on 0345 015 4033 and we’ll do our best to put you in touch with an organisation that can help.
Asking your MP to bring your complaint to us
If your complaint is about a UK government service, you (or your advocate) need to ask your MP (Member of Parliament) to refer it to us. This is the law. Your MP or their office will need to sign your completed complaint form.
MPs consider all complaints, no matter how big or small. You can find your MP’s contact details on the UK Parliament website.
Depending on your personal preference, and the individual MP’s office, you can:
- email them with a copy of your completed complaints form, with a clear request for them to add their signature and refer it to us
- call their office and book an appointment or call the MP or their caseworker to explain the circumstances of your complaint
- ask the MP or their caseworker for support in completing your complaint form.
Find out more about asking your MP for help on the ‘What to do before you come to us’ page.