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Becoming the Public Service Ombudsman
29 September 2026
The Parliamentary and Health Service Ombudsman has officially changed its name to the Public Service Ombudsman, marking a new chapter for the organisation and reflecting its role in improving public services. Research with members of the public, public sector organisations...
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Paula Sussex is named new Parliamentary and Health Service Ombudsman
26 June 2025
Paula Sussex has been appointed Parliamentary and Health Service Ombudsman (PHSO) by His Majesty King Charles. Paula, a graduate of the London Business School and a trained barrister, will take up the role from 1 August 2025. Arrangements are now...
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Update on interim Ombudsman arrangements
1 April 2025
Rebecca Hilsenrath’s tenure as interim Ombudsman ended on 31 March 2025 and she will return to her role as Chief Executive. We are currently awaiting news on the appointment of a permanent Ombudsman. Our dedicated staff remain committed to delivering...
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Rebecca Hilsenrath
Rebecca Hilsenrath becomes interim Ombudsman
19 April 2024
Rebecca Hilsenrath has been appointed interim Parliamentary and Health Service Ombudsman. Rebecca’s appointment follows the departure of Rob Behrens whose seven-year tenure ended in March 2024. Rebecca has been CEO of PHSO since June 2023 and before that was the...
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Rebecca Hilsenrath announced as new Chief Executive of PHSO
14 June 2023
Rebecca Hilsenrath has been appointed to the role of Chief Executive of the Parliamentary and Health Service Ombudsman. Rebecca is currently Director of Strategy at PHSO and secured the role following a competitive external recruitment campaign. The appointment follows the...
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Amanda Amroliwala to stand down as Chief Executive
16 March 2023
Amanda Amroliwala has announced that she will leave her role as Chief Executive of the Parliamentary and Health Service Ombudsman later this year after over six years in the role. Amanda said: “PHSO is a remarkable organisation full of wonderful...
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Polly Curtis and Anne Davies join PHSO Board as non-executive members
11 May 2022
Polly Curtis and Anne Davies have been appointed to the Board of the Parliamentary and Health Service Ombudsman with effect from Monday 9 May 2022.  Polly Curtis is a journalist, author, and media executive. She has worked as a reporter, news...
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