Corporate news

Paula Sussex has been appointed Parliamentary and Health Service Ombudsman (PHSO) by His Majesty King Charles. Paula, a graduate of the London Business School and a trained barrister, will take up the role from 1 August 2025. Arrangements are now...

Rebecca Hilsenrath’s tenure as interim Ombudsman ended on 31 March 2025 and she will return to her role as Chief Executive. We are currently awaiting news on the appointment of a permanent Ombudsman. Our dedicated staff remain committed to delivering...

Rob Behrens CBE, the Parliamentary and Health Service Ombudsman, will receive an Honorary Doctorate of Arts from Coventry University today. Rob is being honoured for his dedication to resolution services with higher education and significant contributions within the field of...

Rebecca Hilsenrath has been appointed to the role of Chief Executive of the Parliamentary and Health Service Ombudsman. Rebecca is currently Director of Strategy at PHSO and secured the role following a competitive external recruitment campaign. The appointment follows the...

Amanda Amroliwala has announced that she will leave her role as Chief Executive of the Parliamentary and Health Service Ombudsman later this year after over six years in the role. Amanda said: “PHSO is a remarkable organisation full of wonderful...

The national Ombudsman delivers an ‘efficient, enhanced and effective modern service’, according to the first ever peer review undertaken under the auspices of the International Ombudsman Institute (IOI). The review of the Parliamentary and Health Service Ombudsman (PHSO) also found...

Polly Curtis and Anne Davies have been appointed to the Board of the Parliamentary and Health Service Ombudsman with effect from Monday 9 May 2022.  Polly Curtis is a journalist, author, and media executive. She has worked as a reporter, news...

The Cabinet Office has confirmed Rob Behrens’ term as Ombudsman and Chair of PHSO has been extended for two years, on the recommendation of the Public Administration and Constitutional Affairs Select Committee (PACAC). During a session at PHSO’s annual scrutiny...

The Venice Commission has found that proposals in the Health and Care Bill could undermine public trust in the Parliamentary and Health Service Ombudsman (PHSO), and must be revised. The Ombudsman wrote to the Venice Commission to ask it to...