Corporate news

Sir Jonathan Jones, Sir Stephen Powis and Dr Mark Chakravarty join PHSO Board as non-executive members

31 March 2026

The Parliamentary and Health Service Ombudsman (PHSO) has appointed Sir Jonathan Jones KCB KC (Hon), Professor Sir Stephen Powis and Dr Mark Chakravarty to its Board as non-executive members. Sir Stephen and Dr Chakravarty will join the Board on 1...

Corporate news

Paula Sussex is named new Parliamentary and Health Service Ombudsman

26 June 2025

Paula Sussex has been appointed Parliamentary and Health Service Ombudsman (PHSO) by His Majesty King Charles. Paula, a graduate of the London Business School and a trained barrister, will take up the role from 1 August 2025. Arrangements are now...

Corporate news

Update on interim Ombudsman arrangements

1 April 2025

Rebecca Hilsenrath’s tenure as interim Ombudsman ended on 31 March 2025 and she will return to her role as Chief Executive. We are currently awaiting news on the appointment of a permanent Ombudsman. Our dedicated staff remain committed to delivering...

Corporate news

Rebecca Hilsenrath becomes interim Ombudsman

19 April 2024

Rebecca Hilsenrath has been appointed interim Parliamentary and Health Service Ombudsman. Rebecca’s appointment follows the departure of Rob Behrens whose seven-year tenure ended in March 2024. Rebecca has been CEO of PHSO since June 2023 and before that was the...

Corporate news

Ombudsman Rob Behrens to receive Honorary Doctorate of Arts from Coventry University

21 July 2023

Rob Behrens CBE, the Parliamentary and Health Service Ombudsman, will receive an Honorary Doctorate of Arts from Coventry University today. Rob is being honoured for his dedication to resolution services with higher education and significant contributions within the field of...

Corporate news

Rebecca Hilsenrath announced as new Chief Executive of PHSO

14 June 2023

Rebecca Hilsenrath has been appointed to the role of Chief Executive of the Parliamentary and Health Service Ombudsman. Rebecca is currently Director of Strategy at PHSO and secured the role following a competitive external recruitment campaign. The appointment follows the...

Corporate news

Amanda Amroliwala to stand down as Chief Executive

16 March 2023

Amanda Amroliwala has announced that she will leave her role as Chief Executive of the Parliamentary and Health Service Ombudsman later this year after over six years in the role. Amanda said: “PHSO is a remarkable organisation full of wonderful...

Corporate news

World’s first official international ombudsman review finds UK service is robust and good value

22 November 2022

The national Ombudsman delivers an ‘efficient, enhanced and effective modern service’, according to the first ever peer review undertaken under the auspices of the International Ombudsman Institute (IOI). The review of the Parliamentary and Health Service Ombudsman (PHSO) also found...

Corporate news

Polly Curtis and Anne Davies join PHSO Board as non-executive members

11 May 2022

Polly Curtis and Anne Davies have been appointed to the Board of the Parliamentary and Health Service Ombudsman with effect from Monday 9 May 2022.  Polly Curtis is a journalist, author, and media executive. She has worked as a reporter, news...

Corporate news

Rob Behrens’ term as Parliamentary and Health Service Ombudsman extended for two years

8 March 2022

The Cabinet Office has confirmed Rob Behrens’ term as Ombudsman and Chair of PHSO has been extended for two years, on the recommendation of the Public Administration and Constitutional Affairs Select Committee (PACAC). During a session at PHSO’s annual scrutiny...

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