Performance against our Service Charter 2020/21 Quarter 2 (July to September)

Giving you a good service

Commitment Quarter 2 (July - Sep 2020) Change from Quarter 1
  Complainant feedback Complainant feedback
12. We will treat you with courtesy and respect 85% +2%
13. We will give you a final decision on your complaint as soon as we can 45% -1%
14. We will make sure our service is easily accessible to you and give you support and help if you need it 59% +2%
Overall section score 63% +1%