| |
Complainant feedback |
Complainant feedback |
| 5. We will listen to you to make sure we understand your complaint |
64% |
+2% |
| 6. We will explain the specific concerns we will be looking into |
88% |
- |
| 7. We will explain how we will do our work |
83% |
- |
| 8. We will gather all the information we need, including from you and the organisation you have complained about before we make our decision |
33% |
-15% |
| 9. We will share facts with you, and discuss with you what we are seeing |
70% |
+3% |
| 10. We will evaluate the information we've gathered and make an impartial decision on your complaint |
- |
- |
| 11. We will explain our decision and recommendations, and how we reached them |
49% |
+5% |
| Overall section score |
64% |
+9% |
