Performance against our Service Charter 2020/21 Quarter 4 (January to March)

Giving you a good service

Commitment Quarter 4 (Jan - Mar 2021) Change from Quarter 3
  Complainant feedback Organisations we Investigate feedback Complainant feedback Organisations we Investigate feedback
12. We will treat you with courtesy and respect 86% 91% -3% N/A
13. We will give you a final decision on your complaint as soon as we can 44% 76% -7% N/A
14. We will make sure our service is easily accessible to you and give you support and help if you need it 60% 89% -4% N/A
Overall section score 63% 85% -5% N/A