| |
Complainant feedback |
Organisations we Investigate feedback |
Complainant feedback |
Organisations we Investigate feedback |
| 1. We will explain our role and what we can and cannot do |
77% |
91% |
0% |
N/A |
| 2. We will explain how we handle complaints and what information we need from you |
77% |
87% |
-2% |
N/A |
| 3. We will direct you to someone who can help with your complaint if we are unable to, where possible |
77% |
N/A |
-23% |
N/A |
| 4. We will keep you regularly updated on our progress with your complaint |
74% |
85% |
-7% |
N/A |
| Overall section score |
76% |
88% |
-8% |
N/A |
